Terms of Service

Last updated: July 18, 2026

These Terms of Service ("Terms") govern your use of the Flowers application and this website (together, the "Service"), provided by Flowers App LLC ("Flowers," "we," "us"). By downloading, installing, or using Flowers, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Flowers is a macOS application that helps licensed mental-health clinicians with documentation and practice management. It transcribes sessions, drafts clinical notes, prepares session prep sheets, and supports case conceptualization, with this processing performed on your own computer using on-device AI models. It also provides scheduling and appointment reminders, service codes and billing documents, licensure hours tracking, and clinical skill review tools.

2. Your license to use Flowers

Subject to these Terms, we grant you a personal, non-exclusive, non-transferable, revocable license to install and use Flowers for your professional documentation. You may not copy, resell, sublicense, reverse-engineer, or attempt to circumvent the licensing or feature limits of the Service, except where such restriction is prohibited by law.

3. Subscriptions and billing

Flowers offers a Free tier and a paid subscription, Flowers Pro.

• Free. Flowers is free to use, including AI generation, subject to two independent limits: up to 15 active clients at a time (an active client is one currently part of your caseload — anyone you have not discharged), and up to 30 clients within any rolling 90-day window. Clients you have not worked with in over 90 days roll off the second limit automatically. Reaching either limit only pauses generation for additional clients; you always retain full read access to data you have already created, at no charge.
• Pro. Flowers Pro is billed at the rate shown at the time you subscribe (early-bird pricing, where offered, is locked in for as long as your subscription remains continuously active). Pro removes both caseload limits and unlocks additional features.
• Payment. Subscriptions are processed by our payment provider, Stripe. By subscribing you authorize recurring charges until you cancel.
• Cancellation. You may cancel at any time. Your Pro features remain available through the end of the period you have paid for, after which the app returns to the Free tier. We never delete or lock the data you have already created.

4. Acceptable use

You agree to use Flowers lawfully and in accordance with your professional and ethical obligations, including obtaining any client consent required to record or document sessions. You are responsible for your use of the Service and for safeguarding your computer and your backups.

5. Professional responsibility

Flowers assists your documentation. It is not a substitute for your clinical judgment, and it is not intended for making diagnostic or treatment decisions. AI-generated content may contain errors or omissions. You are the clinician, and you are solely responsible for reviewing, correcting, and approving any content before relying on it or entering it into a clinical record.

Flowers includes billing tools — service codes, superbills, statements, and claim tracking — as conveniences for your own recordkeeping. Flowers is not a claims clearinghouse or billing service: it does not submit claims to payers, and it does not validate your documentation, codes, or claims against any payer's rules. Insurance and billing requirements vary between payers, plans, and jurisdictions, and change frequently. If you use these tools for any payer-facing purpose, you are solely responsible for verifying — for each note, each code, and each payer — that the documentation meets all applicable requirements.

6. Intellectual property

The Service, including its software, design, and trademarks, is owned by Flowers and its licensors and is protected by law. These Terms grant you no rights to our branding. The content you create with Flowers, including your notes and records, belongs to you.

7. Disclaimer of warranties

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that generated content will be accurate or complete.

8. Limitation of liability

To the maximum extent permitted by law, Flowers and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising out of or related to your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the claim.

9. Indemnification

You agree to indemnify and hold harmless Flowers from any claims, damages, or expenses arising out of your use of the Service or your violation of these Terms or of applicable law.

10. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

11. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules.

12. Contact

Questions about these Terms can be sent to [email protected].